Privacy statement

Last updated: 14 October, 2026

Milling Mill, located at Houtzagerijstraat 5, 5451HZ Mill, the Netherlands, is responsible for the processing of personal data as set out in this privacy statement.

Contact details:
Website: https://millingmill.com
Email: info@millingmill.com
Phone: +31 6 16 12 56 33
Address: Houtzagerijstraat 5, 5451HZ Mill, the Netherlands
Chamber of Commerce (KvK)

Personal data we process

If you place an order, we may also ask for the following, usually by email or phone once we are in touch:

• Company name (business customers)
• Delivery and billing address
• VAT number (business customers)

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data from website visitors who are under the age of 16, unless they have the consent of a parent or guardian. However, we cannot verify whether a visitor is over the age of 16. We therefore encourage parents to be involved in their children’s online activities, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@millingmill.com and we will delete this information.

Why we process your personal data

Milling Mill processes your personal data for the following purposes:

• To be able to call or email you if this is necessary to carry out our services
• To respond to your quote or contact request
• To process and ship your order
• To prepare invoices, keep our records, and comply with legal obligations
• To handle questions, returns, warranty claims, and complaints

Automated decision-making

Milling Mill does not use automated decision-making.

How long we retain personal data

Milling Mill does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We apply the following retention period:

• Requests or inquiry without an order: if you contact us or request a quote and no order follows, we delete your data 12 months after our last contact.
• After an order has been delivered: once your order has been delivered, we keep your contact and delivery details for 12 months, so we can handle questions, returns, warranty claims, and complaints. After that, we delete them.
• Invoices and financial records: we are legally required to keep invoices and other financial records for 7 years. These records (including your name and address) are kept for that period and are used only for this purpose.
• Request for deletion: if you ask us to delete your data, we will do so as soon as possible, unless we are legally required to keep it (such as invoice data).

Sharing personal data with third parties

Milling Mill does not sell your personal data with third parties. We only share it with third parties, such as our accountant, shipping carriers, and the providers of our website hosting and email, if this is necessary for the performance of our agreement with you or to comply with a legal obligation. If your order is shipped to a country outside the European Union, the carrier there receives your name and delivery address in order to deliver it.

Cookies, or similar technologies, that we use

Milling Mill only uses technical and functional cookies. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you visit this website. The cookies we use are necessary for the technical operation of the website and for your convenience. They make sure the website works properly and, for example, remember your preferred settings. An overview of the cookies we use, their purpose, and how long they are stored can be found in our Cookie Policy. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. You can also delete all information previously stored through your browser settings.

Accessing, modifying, or deleting your data

You have the right to access, correct, or delete your personal data. In addition, you have the right to withdraw any consent you have given for data processing or to object to the processing of your personal data by Milling Mill, and you have the right to data portability. This means you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organization named by you.

You can send a request for access, correction, deletion, or transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data, to info@millingmill.com. To make sure the request for access was made by you, we ask that you include a copy of your proof of identity with the request. In this copy, black out your photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, and within four weeks.

Milling Mill would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so via the following link: https://autoriteitpersoonsgegevens.nl/een-tip-of-klacht-indienen-bij-de-ap

How we protect personal data

Milling Mill takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us at info@millingmill.com.